| Q) |
How do I get to your office?
|
| A) |
We will come and Collect
you FREE OF CHARGE from Cairns Airport!
Our office is the closest Car Hire Company to Cairns airport
- simply pick up our FREEPHONE at The Virgin Terminal
in Domestic Arrivals. We can also collect you from your
accommodation in Downtown Cairns. |
| Q) |
How often are your cars serviced? |
| A) |
We have a dedicated team
of experienced QUALIFIED MECHANICS who religiously service
our vehicle fleet EVERY 5,000km. All fluids, (water, oil,
brakes, windscreen wipers) are checked regularly after
each hire. We operate a Brakes and Mechanical workshop
on the premises so nothing gets overlooked |
| Q) |
Will my car be clean when
I collect it? |
| A) |
All our cars are thoroughly
washed & detailed inside and out after each rental
to ensure you receive a clean car.
We operate on NO SMOKING policy so the
car will smell nice. |
| Q) |
Can I pick my car up at one
location and return it at another location? |
| A) |
All cars must be collected
from our office near Cairns Airport at 422 Sheridan St
and returned to the same location. |
| Q) |
Can I return my car to the
airport? |
| A) |
No, but we are the closest
rental office to the airport - and nearer than any hotel.
Just drop your car of at our office and we will drive
you to the airport. If it is after office hours, we can
arrange for a taxi to drop you off. |
| Q) |
I arrive in Cairns at 4am
in the morning. can I collect my car out of office hours?
|
| A) |
Yes. We have a 24 hour collection
service. For security reasons we cannot divulge the procedure
over the internet, but just give us a call and we will
be happy to arrange out of hours collection for you. |
| Q) |
I am leaving Cairns at midnight.
Can I drop my car out of office hours? |
| A) |
No problem. When you pick
up the car we will show you how. |
| Q) |
Do you need to be a certain
age when renting a car? |
| A) |
We will accept any age of
driver so long as you have a valid, current drivers
license. Most other car hire companies require
a young driver surcharge, or will not rent cars to under
21's. |
| Q) |
Do you provide or offer infant
or child safety seats with my car rental? |
| A) |
We can arrange for baby seats
and even a stroller for your child. |
| Q) |
What if my driving record
is less than perfect? Will they check for DUI's etc? |
| A) |
No problem, as long as your
current driving license is valid. |
| Q) |
Do rental car rates I'm given
cover all of my costs? |
| A) |
The prices are all
inclusive. There are no additional costs to pay. |
| Q) |
How much is the excess? |
| A) |
For under 21 year olds and
provisional driving licenses the excess is $4000 and not
reduceable. Over 25's excess is $2000. This means if you
have an accident and it is your fault, then you can be
liable to pay for the damages up to the maximum limit
of your excess. |
| Q) |
Are you required to have
a credit card? |
| A) |
It is easier to hire a car
if you have a credit card because we can use the card
as your bond or security against any damages, speeding
fines and parking fines you might incur. If you don't
have a credit card, we can accept a cash bond of $600. |
| Q) |
Can I rent a car with a debit
card instead of a credit card? |
| A) |
Yes, you can use EFTPOS to
pay for your car rental and we will accept a CASH BOND
as security against damage instead of a Credit card |
| Q) |
Do you allow for unlimited
mileage? |
| A) |
Yes, rental rates are for
unlimited mileage.
See our maps for details
of attractions & destinations. |
| Q) |
If I book the car for a week
and then change my mind, can I cancel my booking? |
| A) |
Yes, but you must give us
48 hours notice if you decide you don't want the car any
more. |
| Q) |
Do you charge for "additional
drivers"? |
| A) |
No. The price is inclusive
of all drivers, but remember the excess rate is applicable
to the drivers age. |
| Q) |
Can I use my International
drivers license, or do I need a special permit? |
| A) |
You can hire a car with your
normal drivers license. |
| Q) |
Can you pick me up from the
airport? |
| A) |
YES - No problem! Just book
your car in advance by telephone or internet and let us
know your arrival details. |
| Q) |
Can you pick me up from my
accommodation? |
| A) |
YES OF COURSE! Telephone
us with your address and we will send a car to collect
you. |
| Q) |
How old are Cairns Older
Car and Ute Hire cars? |
| A) |
They range from 4 to 25 years
old. |
| Q) |
What happens if the car breaks
down? |
| A) |
Our mission is to get you
& the car back on the road immediately. If you have
any problems just call us on our 24 hr telephone number
& we organise RACQ roadside assistance. The most common
problem is if people have forgotten to switch off the
headlights or locked the keys inside the car. Then you
will be charged a 'dummy fee" !! If the problem is
a result of your oversight, you will be charged the RACQ
callouts fee of $44 plus any extras applicable. If there
is a fault with the car we will deliver you another vehicle
of equivalent |
| Q) |
What is the petrol policy? |
| A) |
We operate a 'return as you
found it' petrol policy. Just fill up the petrol level
back to the level that you picked it up at. |
| Q) |
I have a problem with the
car. |
| A) |
Please phone us & let
us know. We will exchange the car for something suitable |
| Q) |
How far in advance do I need
to book? |
| A) |
Generally during our busy
season, & especially if you want a Station wagon or
a Ute during April to December & all school holidays
we advise that you book 2 weeks ahead. |
| Q) |
Will I need air conditioning? |
| A) |
Between October until April
the temperatures are about 32 degrees so the answer is
definitely YES! |
| Q) |
What is the weight limit
I can carry in a Ute? |
| A) |
Up to a maximum of 900kg.
|
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